Process improvement

PROCESS IMPROVEMENT

In a global competitive environment where customer expectations are increasing and technology is constantly developing (e.g. Artificial Intelligence), companies need to constantly improve their business operating processes.

Process improvement strategies can drive very powerful and sustainable business improvement. Defining, improving, deploying and maintaining strong business processes is a very effective method for creating competitive advantage.

Senior Management typically focuses time and attention on the direction, strategy, and managing people. There is little time to do much else. Management often overlooks the vital role that a strong business process plays in successful organization execution.

All work must flow through business processes to deliver an organization’s objectives and it is those business processes that power the engine that drives the organization’s execution and profits.

Start ups (new AFSL holders)

We can create a set of bespoke business policies and procedures that are effective and cost efficient.

Established AFSL holders

Often the first reaction to business growth is to hire more staff. Existing staff will complain that there aren’t enough hours in a day to get all the tasks done. Hiring new team members is expensive and time consuming. As your team grows, you will need more people to support the new people (e.g. human resources staff, IT staff, compliance, larger office space is required and so on). All of this capping or reducing your profit margin.

More likely than not, many of the tasks being carried out are not important and make no real difference to the business.

The solution is not to hire additional staff, but to review processes and procedures, cutting out those that aren’t necessary to the objectives of the business. Sometimes, manual processes can be more efficiently outsourced or placed with software. Artificial Intelligence offers tremendous opportunities to reduce staff numbers without effecting customer satisfaction.

Your staff are not going to seek out efficiencies in processes because it might result in their redundancy.

We can show you how to expand your business without taking on unnecessary costs.